1. Introduction
Welcome to Myagkaya-Kilika ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at www.myagkaya-kilika.com and the roofing services provided by Myagkaya-Kilika (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Services.
2. Use of Services
2.1 Eligibility
By using our Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
2.2 Service Descriptions
The descriptions of our roofing services on our website are for informational purposes only. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice.
2.3 Customer Responsibilities
When utilizing our Services, you agree to:
- Provide accurate and complete information about your roofing needs
- Cooperate with our team during assessments, installations, or repairs
- Grant reasonable access to your property as required for service delivery
- Comply with safety instructions provided by our technicians
- Pay all applicable fees and charges in a timely manner
3. Website Usage
3.1 Account Creation
Some features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3.2 Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using our website in any manner that could disable, overburden, damage, or impair the site
- Using any robot, spider, or other automated device to access our website
- Introducing any viruses, trojan horses, worms, or other malicious code
- Attempting to gain unauthorized access to any portion of our website
- Using our website for any unlawful purpose or in violation of any applicable law
4. Quotes and Estimates
Any quotes or estimates provided through our website or by our representatives are approximate and subject to change following a detailed in-person assessment. Final pricing will be provided in a formal written proposal.
5. Warranties and Workmanship
5.1 Service Warranty
We provide warranties on our workmanship as specified in your service agreement. These warranties are subject to proper maintenance and normal use conditions.
5.2 Manufacturer Warranties
Materials used in our services may be covered by manufacturer warranties. We will provide information on these warranties, but they are administered directly by the manufacturers.
5.3 Limitations
Our warranties do not cover damage caused by:
- Acts of nature (severe storms, lightning, flooding, etc.)
- Improper maintenance
- Alterations or repairs made by unauthorized parties
- Accidents or misuse
- Normal wear and tear
6. Payment Terms
Payment terms for our roofing services will be outlined in your service agreement. We typically require a deposit before commencing work, with the balance due upon completion unless otherwise specified.
7. Cancellation Policy
If you need to cancel a scheduled service, please notify us at least 48 hours in advance to avoid potential cancellation fees. For projects already in progress, cancellation terms will be as specified in your service agreement.
8. Intellectual Property
The content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Myagkaya-Kilika and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from this content without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Myagkaya-Kilika shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our Services.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid to us for the applicable services.
10. Indemnification
You agree to indemnify, defend, and hold harmless Myagkaya-Kilika and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
12. Dispute Resolution
Any dispute arising from or relating to these Terms or our Services shall first be resolved through good-faith negotiations. If such negotiations fail, both parties agree to seek resolution through mediation before pursuing any legal remedies.
13. Changes to Terms
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by updating the "Last Updated" date at the top of these Terms. Your continued use of our Services following such changes constitutes your acceptance of the revised Terms.
14. Contact Information
If you have any questions about these Terms, please contact us at:
- Email: [email protected]
- Phone: +1 604-709-2337
- Mail: 123 Roofing Avenue, Vancouver, BC V6B 2K9, Canada